I became the adviser my family never had
In 2021 I was on a Teams call at my internship when I found out my dad had had a stroke.
It was during COVID, so the hospital let in one visitor at a time, and it wasn't me. Mostly I felt useless. Everything I'd achieved up to then couldn't help my family.
A few weeks later we were sorting paperwork between hospital visits, and a policy turned up in a drawer with the warranty cards and old IC photocopies. It had been bought years earlier from an adviser we'd long lost touch with, and nobody had thought about it since. I handled the claim for my dad myself.
That claim is why I do this work. I wanted to be the adviser my family didn't have then.
It's also why I stay after a policy is signed. When a family I work with needs to claim, they call me, and I handle it with them.
Lu Jia Jun Financial Adviser Representative · GEFA · Singapore
